Refund & Return Policy

Last Updated: June 2026

At ExoticKart, we are committed to providing quality products and excellent customer service. Please read our refund and return policy carefully before placing an order.

Change of Mind

Due to the nature of our products, we do not offer refunds or returns for change of mind once an order has been placed.

Please ensure you have reviewed all specifications, dimensions, and product information before completing your purchase.

Deposits & Pre-Orders

Any deposit paid to secure a vehicle or pre-order stock is non-refundable.

Deposits are used to reserve inventory, secure production allocation, and cover associated administrative and import costs.

Damaged in Transit

If your ExoticKart arrives damaged, you must notify us within 48 hours of delivery.

Please provide:

• Your order number
• Photos of the packaging
• Photos of the damage
• A description of the issue

We will work with you to resolve the issue as quickly as possible through repair, replacement parts, replacement product, or another suitable remedy.

Faulty Products

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

If a product is found to have a major fault, you may be entitled to a repair, replacement, or refund in accordance with your rights under Australian Consumer Law.

If a minor fault occurs, we may choose to repair the product within a reasonable timeframe.

Returns

Returns will only be accepted where required under Australian Consumer Law or where approved by ExoticKart in writing.

Products must not be returned without prior authorisation.

Customers are responsible for ensuring products are securely packaged for any approved return shipment.

Delivery Costs

Original shipping costs are non-refundable unless required by Australian Consumer Law.

Where a return is approved due to a product fault, ExoticKart will advise the appropriate return process and any applicable freight arrangements.

Vehicle Use & Compliance

All ExoticKart vehicles are intended for use on private property, closed courses, or approved recreational facilities only.

ExoticKart vehicles are not road-legal and must not be operated on public roads, streets, footpaths, or other areas where registration is required.

By placing an order, the customer acknowledges that they have reviewed the product information and understand the intended use of the vehicle.

It is the customer’s responsibility to ensure the vehicle is operated in accordance with all applicable local laws and regulations.

Contact Us

If you have any questions regarding returns, refunds, or warranty claims, please contact us before initiating a return.

Email: info@exotickart.com.au

ExoticKart reserves the right to update this policy at any time without prior notice.